The Big Easy!
Cost -effective Return
World-wide Reach
Global Languages to Meet Global Needs
Authoring & Development
Phrase and Graphics Libraries to Facilitate Document Development
Translation Request & Management Processes
Layout & Design
Total Document Management & File Integration
Routing & Approvals
Bar Codes, Auto ID & Document Numbering
Automated & On-demand Output
Records Retention & Archiving
Searching & Reporting
Tracking & Audit Control
Security & Infrastructure
Scalability

The Big Easy!
The RightAnswer® solution redefines “implementation” as “fast and easy”. Now you can get a total document development, management, output, and archive solution without all the typical enterprise-level costs, issues, and compromises associated with this kind of functionality. With the RightAnswer you'll be ready to go in no time at all!

Fast from start to finish.
MSDS and Label document, data, and content creation is easier. Standard phrase and graphics libraries, system wizards, and security options provide control and management ease. Editing, commenting, routing, approval, output, and activation is faster. Every process in the development and management of these documents benefits from the paradigm shift in processes the RightAnswer® solution delivers.

Upgrades without hassles.
The RightAnswer® solution eliminates the high costs of typical upgrades. We maintain and upgrade the RightAnswer solution from our centralized managed environments (vs. the typical client server distributed environment). It's faster, its easier, and less costly overall to everyone.. Plus, automated upgrades for new functionality provide instant value-added return and are unlikely to require capital budget approvals.

Time waits for no one.
The RightAnswer® solution is an easy-to-use system that enables maximum productivity during the training process.

• User-friendly, intuitive interface
• System wizards drive standard processes and facilitate document development and searching
• General (most) users can be trained on-line in less than 30 minutes
• User, data, and content conversion times are optimized

Cost-Effective Return on Your Investment
From development to maintenance, routing to approvals, and output to archiving, implementing the RightAnswer® solution provides a significant return on your investment. NOW!

What can you expect?

• Significant cost savings – save 40-80% over other enterprise-level MSDS and Label systems
• Cycle time reductions – reduce your time as much as 90% over other enterprise-level MSDS and Label systems
• Standardized processes – gain consistency and compliance reliability
• Integration synergies – optimize your processes across functions and document types
• Feature-rich capabilities – flexibility, options, and control beyond your expectations
• Cutting-edge technology – updated and maintained to maximize capabilities and deliver optimum results

AND, we provide the consulting services to help you determine your current costs, show you how the RightAnswer® solution will save you time and money, and we’ll even help you measure your results. We’re ready to prove to you and everyone else that the RightAnswer® solution can help you achieve significant advantages with increased functionality that is cost-competitive.

World-Wide Reach
The RightAnswer® solution facilitates:

• Worldwide MSDS and Label authoring and management business needs
• International compliance requirements
• Optimized workflow processes
• Global language requirements – including multi-byte characters such as Asian/Middle-Eastern fonts, in any combination
• Layouts and formats to meet diverse geographic needs

No matter where you are, you can author, update, access, view, and print global documents in any language used in commerce.

The RightAnswer® solution assists you in complying with multiple global, regional, or country-specific document formats and designs (OSHA, ISO, ANSI, EU, etc.).

And, we support everything from controlled and structured international formats to your company-specific layouts.

Access Around the World, Around the Clock
Good business decisions require timely access to the right information. No matter where you happen to be, you can connect to the RightAnswer® solution from your browser, any time.

Support Around the World, Around the Clock
System support – 24-hours-a-day, 7-days-a-week, 365-days-a-year.

Global Languages to Meet Global Needs
No limits.
The RightAnswer® solution supports single or multiple languages – in any combination – within the same document, and supports documents in ANY commercially used language to meet global business and international shipping requirements.

What do we mean by ANY language?
North American, European, Asian, South American, Eastern, IndoEuropean languages – the RightAnswer® solutions supports all languages used in commerce, and most any other character set, too!

Your language options are virtually unlimited. Click here to see our complete list of supported languages.

Authoring & Development
The RightAnswer® solution provides integrated virtual document development tools for structured, database-driven document authoring AND supports the importation of externally authored documents.

Further, “generic” and Master structured documents can be virtually generated, then customized for geographic, business, and product-specific applications as needed.

In addition, data can be integrated from multiple resources to support easy content development while enabling full and selective multi-doc revisions for effective change management and control.

Now you can:

• Author and manage structured documents (e.g., MSDS, Product Labels, HSRs, AutoID, etc.)
• Implement a certified document environment
• Optimize your development processes
• Implement and manage company standard document styles, designs, and formats
• Access information that has been approved for immediate use
• Use the same content, data, and graphic elements to minimize redundancy
• See what you're getting with previews throughout the authoring process
• Edit, comment, and approve documents simultaneously with others

Real development control:

• Set access and security levels down to the section level of a structured document
• Specify authors, delegates, contributors, and approvers for total management on an individual document basis
• Determine who can use, modify, and print documents at the point of output
• and more!

Phrase and Graphics Libraries to Facilitate Document Development
The RightAnswer® solution offers standard phrase and graphic library modules that provide over 50,000 US English MSDS phrases, all EU Risk and Safety Statements in 21 languages, and over 10,000 label statements in various languages. PLUS all standard transportation graphics to meet global needs.

In addition, you can import and manage your own phrase and graphic content to incorporate proprietary logos, phrases, etc. The RightAnswer® solution even provides library management tools to help you maintain and manage your content.

Translation Request and Content Management Processes
Within the virtual document authoring module, translated phrases are treated like any other data element. Simply select content in your language of choice from the database.

For multiple languages on the same document, you can pick your languages during set-up and the RightAnswer® solution will automatically link translated text phrases together for you.

If phrases are not currently available in the database, RightAnswer tracks and helps you manage the phrases you want to add to your document AND the various libraries.

As you author your documents, a log is created allowing you to submit a request for translations, as needed. Once phrases are translated, library management tools and appropriate quarantine areas help you catalog and apply new and translated phrases into applicable libraries and documents.

Layout & Design
Many layout and format features are built right into the virtual authoring module of the RightAnswer® solution to support your development needs.

Document design, layout, and form control is now a reality. For example, the RightAnswer® solution:

• Supports complex template design and standard formats for typical EHS&T documents.
• Provides tools to customize your templates/formats to meet your needs. You can optimize your document size, your white space, and your "look and feel"
• Supports multiple type fonts, sizes, styles, attributes, and color variability.
• Characters within the same field can be differentiated (with graphics, color, etc.) for better readability and word-specific emphasis
• Provides flexible content/data control allowing overlapped text and graphic elements in complex combinations with transparent and opaque options
• Supports text blocks for complex phrase formatting which allows multiple standard phrases to be combined together in different ways with different separators for content flexibility
• Features variable text replacement within a phrase allowing a single phrase to be stored once and modified systematically
• Enables document creation in any size, from small vial labels to full-scale billboard graphics.
• Supports on-line proofing, routing, commenting, approval, activation, and printing
• Supports high quality printing, file, and data output in black and white, color, and duplex formats to multiple desktop, industrial, and commercial printers and presses

Total Document Management & File Integration
In addition to virtual authoring capabilities, multiple data, document, and graphics can be imported and viewed, routed for approval, archived and output by the RightAnswer® solution. This offers significant collection, collation, and consolidation opportunities – features that assist you with everyday project and document management while making intellectual asset management a reality, too!

Standardize, aggregate, and leverage ALL your documents in one place. NOW!

The RightAnswer® solution supports the importation and management of multiple electronic/digital document and native file types. For instance, file types that can be imported include:

• Business documents in Microsoft® Word
• Graphic documents in Adobe® Illustrator®
• Spreadsheets in Microsoft® Excel
• Photo images from Adobe® or Photoshop®
• Project management documents in Microsoft® Project
• Newsletters in Adobe® PageMaker®
• Presentations in Microsoft® PowerPoint®
• amera-ready art (e.g., packaging, literature, promotional materials) in QuarkXPress™

Further:
Your graphic elements from any number of high-end applications (e.g., Adobe® Illustrator®, Macromedia® Freehand®, CorelDRAW®, etc.) can ALL be imported, viewed, stored, and output by the system – either in their native application format (e.g., .ai, .psd, .fh5, .qxd, etc.) or as a specified file type (e.g., PICT, TIFF, EPS, JPEG, GIF, FTP, etc.) – for internal or external authoring and distribution.

• The RightAnswer® solution also supports dynamic (on-the-fly) document generation. Documents created and driven by other systems with automated data exchange processes can be integrated into the RightAnswer® solution. Tell us where the content is coming from and where you want it to go – we'll set-up the RightAnswer® solution to automatically do the rest for you.
• Check out and Check-in processes help you manage these documents for their entire life-cycle. Automated version change and archiving processes help you track, manage, and retain your imported documents as well!

Routing & Approvals
Reduce your document development, routing, and approval cycle times from months to minutes!

The RightAnswer® solution drives standardized business processes for every step of the document life-cycle. From start to finish, the processes of previewing, routing, commenting, editing, approving, integrating, activating, printing, archiving, and tracking documents have gained lightening speed.

Everybody you designate, from anywhere they are, can do their part, simultaneously.

• For example, authors or document owners can assign reviewers as appropriate, then the RightAnswer® solution auto -mails notifications to all parties throughout the process of review, revision, and approval.
• Reviewers can note changes or revisions for further consideration by authors and subject matter experts (SMEs). AND, authors are automatically notified when a document is approved by all reviewers, at which point the document can be activated for general user access.

These seamless processes power you through document completion – now your users can access what they need – sooner…not later.

Bar Codes, Auto ID, & Document Numbering
The RightAnswer® solution facilitates the integration of bar codes and Auto Identification requirements for your internal use, AND to meet your customers’ unique needs.

By implementing the RightAnswer® solution you can:

• Integrate with, interface to, or replace your current bar code systems with one comprehensive on-line solution
• Author and print standard and custom bar codes for inventory, product, and shipping management
• Incorporate bar codes directly on product labels and documents
• Implement most bar code types (Code 39, Code 128, UCC/EAN 128, UPC-A, PSF 417 and more)
• Set and control Serial Numbering to provide unique, never repeated alpha/numeric identification for individual document tracking. If you work in a regulated industry like pharmaceuticals, this is an essential requirement.
• Implement Sequential Numbering at either the author or output level to track a set of documents, manage output counts, etc. These numbers can be integrated directly on product labels or other documents.

Control and manage your labels with speed, reliability, and ease.

Automated & On-Demand Output and Printing
The RightAnswer® solution provides multiple output and printing options to streamline and expedite your document delivery needs. You select what, where and when – the application drives the process.

Users at on-site or remote locations can Print-On-Demand or send files via auto-email and auto-fax capabilities. Only the printers you use or the recipient's capabilities limit your output opportunities.

Further, through it’s MSDS AutoDistribution module, the RightAnswer® solution supports push (automated distribution) and pull (on-demand distribution) technologies. Document can be sent automatically to designated locations based on predefined parameters triggered by interfaced systems such as SAP®, DataCor®, etc. Now, getting MSDSs in the hands or your customers can be timely and painless!

Printing options supported:

• Print-On-Demand: Print PDFs using industry standard Adobe® Acrobat® Reader (free download) to any Windows® supported desktop or industrial printer types such as laser, ink jet, or thermal.
• Commercial Printing: FTP files to your suppliers for digital, offset, B&W, color, or even high-end 4-color printing needs.

Print format options supported:

• Horizontal (landscape)
• Vertical (portrait)
• Duplex (2-sided)
• Structured (OSHA, ANSI, EU, US, WHMIS, labels, MSDS, et. al.)

Distribution options supported:

• MSDSs AutoDistribution – can be set up for anyone, anywhere using integrated auto-email and auto-fax capabilities.
• Send documents to any TCP/IP printer on the World-Wide-Web
• FTP native files to commercial printers
• Send data/ information to customers/suppliers via XML technologies and interfaces
• Send email and auto-fax documents to any email address or fax number

View documents, distribute files, and print your PDFs – anytime, anywhere!

Records Retention & Archiving
The RightAnswer® solution provides integrated and comprehensive automated document archiving, easy document retrieval, AND records retention management.

• RightAnswer provides options to automatically stores documents in two ways:
  • At the time of creation/revision (all documents)
  • At the time of print (label documents)
• Depending on the document type, many options are available as general defaults during authoring or importing.
  • Document parameters, indexed data, and other file information, along with a viewable image of the document are retained as part of the archived document record within the RightAnswer® solution Document Archive Catalog.
  • Externally created documents can also be archived.
  • For imported documents, upon using the Check-in and Check-out integrated tracking processes, the application automatically updates the version number AND archives the previous version in the Archive Document Catalog.
  • Records retention and archive parameters (e.g., number of years a document is to be retained) are determined as part of the initial document authoring or importing set-up and are logged and managed within the RightAnswer® solution.
  • Records retention management search, report, and print tools are provided within the Archive Document Catalog. Authorized users can retrieve documents (PDFs), as well as related data records directly from the Archive Document Catalog.
  • Auto-email notifications are provided for tracking and monitoring archived documents against retention parameters.

Searching & Reporting
One of the greatest challenges all companies face is harnessing the knowledge, data, and documents existing in the brains, computers, and filing cabinets of employees.

Organizations change, integrate, restructure, and expand. People do the same.

As a result, your ability to find critical knowledge, data, and documents – key to your competitive position – are at a growing risk. Finding a document on your own computer is hard enough. Finding a document on someone else's can be next to impossible.

AND, your employees require more and more knowledge to perform their job effectively. Only with timely information can you optimize your organization's competitive advantage.

Now, using the RightAnswer® solution, you can find and retrieve for company documents easily, in almost in unlimited ways, using:

• Free text, key words, indexed information, meta-tags
• Document type, description, number
• Business associations, groups, departments, functions
• Date, version number, retention date
• Variable content/manual input
• Product/material code and description
• Your own custom tags and fields
• and more!

PLUS, every search is also a report! All search results can be output in a printable version creating on-the-fly reports to meet all your document needs.

Tracking & Control
Like most businesses, your company is probably generating, processing, filing, and printing more and more documents. With the RightAnswer® solution, you can rest assured that your important documents won't be mismanaged in the mix.

Tracking each and every document through its entire cycle is now possible.

The RightAnswer® solution helps you audit and control “the who, where, and when” for total document management – providing you with the freedom to concentrate on your primary business goals.

You can operate with total assurance that your documents and data are now protected – but accessible – from creation through maintenance to archiving, so you can meet your needs today and prepare for future growth.

Centralized storage, organized information, and reliable access to obtain critical data for your customers, business, and employees are now a reality.

Security & Infrastructure
Effective security is essential to any business. You need to feel confident that your company's information, data, and documents are safe – not only from outsiders, but even from "curious insiders" who may not be authorized.

The RightAnswer® solution delivers industry-standard highly secured systems – AND we are prepared to support any customized security requirements you may have.

For instance:

• Access to your implemented RightAnswer® Solution is controlled and managed through a series of encrypted identification passwords and set-up processes.
• Variable security levels within the application can be set up by an authorized administrator/user to control access to functionality within your organization's user base.
  • Access levels can be set-up depending on a user's tasks – e. g., by document, by location, by module.
  • Plant operators can be allowed to input shipment-specific variable data such as weight and lot number, but cannot access, change, or manipulate other protected information.
  • Document contributors can be allowed access only to certain sections of a document during authoring.

Infrastructure Options
The RightAnswer® solution is delivered via state-of-the-art hosting technologies, with consistent and secure access:

• Primary servers and infrastructures reside in highly advanced data center(s) directly connected at main Internet hubs.
• We maintain and back-up our systems, software, data, and other content daily.
• Bandwidth and high-speed access are maintained and designed to adjust as volume dictates.
• Firewalls and other security systems provide the protection you need.

Set-up and configuration of your shared or dedicated infrastructure network/platform are determined based on your needs and requirements.

• For enterprises with high-level, large enterprise, security needs – we offer custom options, dedicated servers, back-up mirroring, and other infrastructure features to meet your requirements.
• For small organizations – we offer 2 levels of shared infrastructures to keep your costs down, yet provide needed functioality

We take yours and our security seriously. For more information, click here to obtain our “Assurance Program” information.

AND, if you have specific questions regarding document and system security or are interested in infrastructure security options, please contact us and provide your unique requirements.

Scalability
Today's decision makers are demanding solutions capable of changing and expanding at the same rate as their businesses.

The ability to implement the "right-size" solution today, and the ability to adjust for breadth and depth tomorrow is now a possibility.

The RightAnswer® solution is modular by design to provide you with the flexibility to manage your company's total document needs as they grow and change.

With the RightAnswer® solution you can easily:

• Optimize your internal user base
• Expand your access points
• Extend your file format uses
• Widen your geographic scope
• Add functionality and modules as needed
• Manage your documents storage area
• Broaden your external reach

The RightAnswer® application is the only solution that delivers "big enough" to meet any situation. It’s robust enough to handle the needs of Fortune 100 companies, yet still smart enough for smaller implementations, too.